The Top Use Cases for AI in Unified Communication & Collaboration
A lot has changed in the way we work. Offices have become optional, meetings have gone virtual, and the old playbooks for keeping teams connected don’t always work as well as they once did. That’s why more companies are turning to AI in unified communications and collaboration.
Business leaders aren’t just adding AI summarization tools to meetings anymore. They’re using AI to identify and assign tasks to team members, make information easier to find, or even help staff figure out the best time to visit the office.
For some companies, AI is even paving the way for shorter, more efficient work weeks. AI in enterprise communications isn’t there to speed things up or cut costs. When AI handles the repetitive stuff, people feel more included. Translations and captions mean everyone can follow along, and clear summaries mean fewer people get left out.
In the next three years, 92 percent of companies are planning on investing more in AI. Here’s where those efforts can pay off, with better communication and collaboration.
AI in Unified Communications: Smarter Meetings
Meetings are often where momentum thrives or plummets in a business. According to our research, most companies are already investing in AI meeting solutions like translation, transcription, and scheduling tools. Here are a few ways AI is making meetings smoother, fairer, and more useful.
1. Agendas and Recaps Without the Headache
Example: Microsoft Teams Copilot
Ever joined a call where no one seemed sure why you were all there? Or left a meeting only to realize nobody took notes? AI tools help with that. Microsoft Teams’ Copilot, or the Zoom AI Companion, can pull together an agenda ahead of time, pulling clues from your emails or chat.
During the call, these assistants listen quietly and grab action items and decisions. When you hang up, you already have a summary ready to share. It feels like having an assistant who never zones out. Summaries can even include speaker names and time stamps.
Employees spend less time planning for meetings, taking notes during conversations, and more time actually collaborating.
2. Finding the Best Time and Place
Example: Microsoft Places
Business leaders are still trying to wrangle employees back into the office, but they’re struggling to help teams make the most of the spaces they have. Staff spend forever trying to figure out which desk to book or meeting room to use based on their situation, or which colleagues are around.
AI tools like Copilot in Microsoft Places make things a lot less messy. Teams can share location schedules, invite employees to collaborate with RVSP invites, and even get recommendations on what resources they might want to use.
Business leaders also gain insights into how teams are using office environments, enabling them to make better choices about real estate use. Everyone wins.
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