WebexOne 2025 just wrapped up after four incredible days in San Diego. Attendees joined training sessions, breakout discussions, live demos, and keynotes that gave a glimpse into the future of collaboration and calling. The Calling team unveiled all-new innovations for every deployment model—from new AI-powered capabilities in the cloud, to ongoing innovation on premises, to hybrid services that bridge the gap between premises and cloud. Here’s a recap of everything we announced.
Webex Calling Momentum
Today, Webex Calling powers more than 18 million users across 195+ markets worldwide. Our customer base spans every industry, from finance and healthcare to retail, manufacturing, government, and defense—demonstrating the flexibility, security, and scale of our platform.
We’ve also led by example: Cisco itself successfully migrated over 84,000 employees to Webex Calling. In addition, we supported one of the world’s largest retailers in moving more than 1.4 million users across 4,600+ locations to Webex Calling, showcasing our platform’s ability to handle deployments at massive scale and 99.999% availability.
AI Innovations coming to Webex Calling
We’re continuing to raise the bar for cloud calling by embedding AI into every stage of the customer journey. These innovations are designed to make every call more efficient, every interaction more seamless, and every customer engagement more rewarding.
We recently launched live captions and translations in 14 languages to connect our calling users around the world. Additionally, at WebexOne 2025, we introduced five powerful new capabilities:
- Caller Intent – gives employees insight into why customers are calling based on previous conversations, so calls are more productive from the start.
- Suggested Responses – equips employees with real-time talking points powered by your knowledge base, enabling them to deliver accurate, valuable insights to every caller.
- Topic Analytics – provide visibility into why customers contact your business, so business owners can get insights into trends, problems, their root causes, and improve outcomes.
- Speech to Speech translation – delivers both live audio translation and on-screen transcripts in a Webex Call or Meeting —while preserving your authentic voice and tone.
- Microsoft Teams integration – we’re continuing to expand our integration across the Webex Suite, including the ability to share AI-generated call summaries in Microsoft Copilot.
These features complement AI Receptionist for Webex Calling and Webex Calling Customer Assist and give businesses a complete selection of tools to manage customer interactions more efficiently, resolve staffing challenges, and free employees to focus on the moments that matter most. They’re offered through a new Premium AI Assistant license that’s available for any Webex Calling user.
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